How to Use the Membership Registration Status Page to Manage Player Signups

The Membership Registration Status page gives administrators an at-a-glance view of every player's registration status during the signup process. This page helps identify where members are in the pipeline—from submission to payment—and allows admins to take direct action when needed. This article outlines how to access the status page, explains each registration status, and covers the actions admins can take to keep registration flowing smoothly.

Accessing the Registration Status Page

• Go to the Registration tab within your Membership program.

• Click the Manage dropdown and select Registrations.

• You’ll now see a list of all players who have started or completed the registration process, along with their current Status.

Understanding Registration Statuses

Here’s a breakdown of the statuses you may see:

• Active – The player has been fully approved and their payment has been successfully processed. No further action is needed.

• Eligibility Pending – The registration has been submitted, but the player has not yet been reviewed or approved by an administrator.

• Payment Pending – The player has been approved for membership, but their payment has not yet been successfully completed.

• Rejected – The player's registration was reviewed and denied by an administrator. No further actions will occur unless the status is manually changed.

• Refund Pending – The player’s registration was cancelled or rejected after payment, and a refund is in process.

• Cancelled – The player withdrew their registration or the administrator cancelled it. No payment will be collected.

• Refund Rejected – A refund was attempted but could not be processed successfully.

Managing Player Statuses

Admins can click the Status column to filter and view players in each status category. From there, you can take action as needed:

• Move a player from "Eligibility Pending" to "Approved – Payment Pending" to allow them to proceed to payment.